Refund Policy
This Refund Policy outlines the terms and conditions under which users may request refunds for payments made on TutorsMama.com By purchasing any service or plan on our platform, you agree to this policy.
1. Applicable Services
Our platform offers premium plans and credit-based systems for tutors and students/parents. These may include:
- Purchasing credits to unlock contact details
- Upgrading to a premium tutor/student listing
- Sponsored visibility or promotional features
2. Refund Eligibility
2.1. Non-Refundable Services: All digital services and features (such as credits, premium listings, and unlocks) are non-refundable once used or activated.
2.2. Refundable Cases: You may request a refund within 48 hours of payment if:
- You were unable to access the purchased service due to technical errors from our side
- Your credits/premium services were not delivered or activated after successful payment
- You accidentally made duplicate payments
3. How to Request a Refund
To request a refund, please contact us via our Contact Page or email us at help@tutorsmama.com within 48 hours of the transaction. Include the following details:
- Your registered email and phone number
- Transaction ID and payment date
- A brief reason for the refund request
4. Processing Time
Approved refund requests will be processed within 5-7 business days. The refunded amount will be credited to your original payment method (e.g., UPI, bank, wallet).
5. Disputes and Chargebacks
If a user initiates a chargeback without contacting us first, we reserve the right to suspend or permanently ban the related account. We strongly encourage you to reach out to our support team to resolve issues before raising disputes with your payment provider.
6. Changes to This Policy
We may update this Refund Policy from time to time. Continued use of our platform after such updates means you accept the revised policy. Please review it periodically for changes.
7. Contact Us
If you have questions about this policy or need help with a refund, please contact us at help@tutorsmama.com or visit our Contact Page.